Computer Problems – Here’s One Way to Give and Get Help

If you’ve ever helped a person with computer trouble and you’re trying to do it over the phone, it is VERY challenging.  She’s looking at her computer screen and you’re trying your best to imagine what she’s seeing. It’s a messy and time-consuming situation.While there are solutions which allow you to see the other persons screen, they can be expensive. Go to Assist is a great solution, but it costs $69/month or $10/day.

Here’s an other solution which works, is Free, and is relatively easy to install. LogMeIn.com It has a free version which allows you to create an account, then if you need some help, you just have your computer tech friend use LogMeIn to access your computer. They can see your computer and control it with their mouse and keyboard. Note – this is the same LogMeIn which you can use when you’re on vacation.

New Router – Think Security

802.11N has finally been finalized and new routers with the new specs should be hitting the stores soon. If you are planning to upgrade to one the new routers, make sure you follow Leo Laporte’s list of router security tips.

Five steps – 1) rename router, 2) change the default password, 3) turn off Wide Area Network Administration/Internet Administration, 4) Turn on WPA2 encryption with a hard password with numbers and punctuation included, and 5) turn off Universal Plug n Play.