Do you own one of those small external hard drives from Western Digital? They are great for storing large amounts of data in a small space and only need a USB port for power.
The problem however comes when you try to move a large file, say over 4.5 GB, over to the drive. It won’t move!
It turns out that the problem is that WD continues to format this hard drive with FAT32. FAT32 used to be ok in the old days, but now we all use NTFS which allows for the larger files which we all need for backup and video.
They say they do that so that MAC users can use the hard drive, yet they make an external hard drive formatted for MAC – the “My Passport Studio.”
Why they don’t make an external portable hard drive formatted for the Windows world is idiotic.
While you can reformat the drive, it’s another time waster. They should come that way in the first place.
Another aggravation I incurred with WD was when I called them up to complain about this problem and the CSR asked for my serial number. The number and letters are so small that I had to guess.Even when you scan it in, the ink is not sharp enough to get a clear impression of each of the letters. Please just print out the serial numbers large enough for the average person to read.
Western Digital – Get Your Act Together!
