Many times I’ll get a phone call wanting some computer help and I try to help as best as I can, but it’s always aggravating since I can’t see the other person’s computer screen. Here’s a solution – LogMeIn.com.
If you have them setup a LogMeIn account and download and install the software, you can then view their computer screen and see exactly what they’re doing. This is FREE for the basic version while the Pro version is $200. There are similar products, but no other free versions of similar software.
Here’s a nice YouTube video explaining the process: